HydraCARDs | While trying to process a job you get this error; <img src="https://hydracards-storage.s3.amazonaws.com/media/public/uploads/2023/07/19/image-20230719150701-1.png" style="height:258px; width:396px" /> Processing Reports, Writing .HLPF file > Total page count: 1 The VSPrinter control is emptly (no document to translate). Please close the PDF file before processing

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Standalone HydraLIST (Location)

Button: Process Function: Print Reports

Description:

While trying to process a job you get this error;

Processing Reports, Writing .HLPF file > Total page count: 1

The VSPrinter control is emptly (no document to translate). Please close the PDF file before processing

Cause:

No Windows default printer has been set

Solution:

Using the Windows Control Panel, set the default printer to Microsoft Print to PDF

NOTE: If using a virtual desktop, make sure both the host computer and the virtual computer BOTH have printers set as their default printer.

This error was created when the host computer didn't have a default printer set.

Updated: July 19, 2023, 3:09 p.m. Created: July 19, 2023, 3:09 p.m.